Ensure the installation of your satellite kit is carried out by a professional
Our shops and partners arrange for your installation to be taken in charge by a professional satellite installer. They are trained to ensure installation in the best position and ensure the dish is correctly pointed to the Konnect satellite. This ensures you get the best possible internet reception.
Select where should the satellite equipment be installed
Your professional installer will guide you regarding the position of the satellite internet dish. The position must :
- Be on a solid surface such as a wall, a roof or the ground – it cannot be on a moving vehicle or positioned on a tree for example
- Have a clear sight of the Konnect satellite – that is without obstacles such as trees or buildings in the way. You can use our Konnect Sat Finder app to check this out
Be ready for installation day
The dish and transceiver are installed outside but the modem is installed inside your home or business. Think about where you would like this installed to be of most use in your home. Your installer will activate your modem and show you how to access the Konnect Customer Portal to follow your data and manage your service.
The Konnect Customer service team is here to help you with all your questions about getting the most out of your satellite internet installation and providing any after sales service which may be needed.